Samsung Sales Agents
If you are looking for a new smartphone or tablet, it is likely that you will encounter a Samsung Sales Agent. Media Markets across the Netherlands are filled with PSfm Samsung Sales Agents in so called shop-in-shops. They are well trained with on-point technical know-how and they are experts in their field.
Samsung Sales Agents
We have numerous full time Samsung Sales Agents working in the Shop-in-shops in the Media Markets. It is a daily challenge to improve targets with their own shop-in-shops. As a Sales Agent, you do not only give advice. An important part of the job is to demonstrate Samsung phones and tablets. And our Sales Agents are exquisitely trained for that. Show me how the Galaxy products works!
Customer Experience
A demo is nice, but we like to train the Samsung Sales Agents a bit more. We teach them how to put the customer on centre stage, by letting them test, try and hold the Samsung products. A big advantage is that our agents adapt to the technical expertise of the person in front of them. And that are just a few examples of the course material that they are put up to in our trainings.
Stats, targets and more
PSfm provides 3600 permanent sales demonstrations for Samsung Phones & Tablets in the Media Markt on a yearly basis. The unique thing is that the Samsung Sales Agents are responsible for their own store-in-store, which turned out to be the power behind these demonstrations. As always PSfm operates a daily online reporting. Just right after a demo day, the client can keep track of the results on our online reporting platform M.A.R.K. The quality of the demonstrations is kept constantly high by using techniques as mystery visits and POS checks. Also, intensive supervision and extra training is organized by PSfm in cooperation with Samsung and the Media Markt stores.
Who is M.A.R.K.?
M.A.R.K. stands for Measuring, Action, Results and KPIs. In short, it is an online reporting platform with its own smartphone app. The app ensures that field marketers can log in while they are on location. Results from the app are coming in at your desktop at the office. So we are able to manage all our projects in the field based on real-time information. And perhaps the most important feature: our client can log in and check real-time sales, customer encounters and photos as well. Through a customized dashboard, our client can use the M.A.R.K. platform in such a way that with one click, all his favourite stats are there. Real-time.
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