If you are looking for a new smartphone or tablet, it is likely that you will encounter a Samsung Sales Agent. Media Markets across the Netherlands are filled with PSfm Samsung Sales Agents in so called shop-in-shops. They are well trained with on-point technical know-how and they are experts in their field.
We have 30 full time Samsung Sales Agents. It is a daily challenge to improve targets with their own shop-in-shops in Media Markets. As a Sales Agent, you do not only give advice. An important part of the job is to demonstrate Samsung phones and tablets. And our Sales Agents are exquisitely trained for that. Show me how a Galaxy Tab works!
A demo is nice, but we like to train the Samsung Sales Agents a bit more. We teach them how to put the customer on centre stage, by letting them test, try and hold the Samsung products. A big advantage is that our agents adapt to the technical expertise of the person in front of them. And that are just a few examples of the course material that they are put up to in our trainings.
Of course, our shop managers focus on sales. They succeed targets and are always striving to stretch them as well. But that doesn’t happen without a little bit of experience. For the customer! And that fits Samsung as a glove. So sit back, relax and let your Samsung Sales Agent take you to the future. Do you dare to put on the glasses and surrender?
Accompanied by the Samsung Sales Agent you jump into the deep end. The new Gear VR goggles make it possible for the Sales Agents to demonstrate the amazing world of Samsung. It is a virtual reality experience that takes you on a journey. Just in the middle of the Media Markt.
The release of the Samsung smartphone S9 was a great success. Sales Agents were faced with huge crowds at the door packed with lots of enthusiastic consumers who were eager to buy the new S9. It was a particularly successful sales activation. The substantial discounts on the latest models ensured that almost all release targets were broken!
PSfm provides 3600 permanent sales demonstrations for Samsung Phones & Tablets in the Media Markt on a yearly basis. The unique thing is that the Samsung Sales Agents are responsible for their own store-in-store, which turned out to be the power behind these demonstrations. As always PSfm operates a daily online reporting. Just right after a demo day, the client can keep track of the results on our online reporting platform M.A.R.K. The quality of the demonstrations is kept constantly high by using techniques as mystery visits and POS checks. Also, intensive supervision and extra training is organized by PSfm in cooperation with Samsung and the Media Markt stores.
M.A.R.K. stands for Measuring, Action, Results and KPIs. In short, it is an online reporting platform with its own smartphone app. The app ensures that field marketers can log in while they are on location. Results from the app are coming in at your desktop at the office. So we are able to manage all our projects in the field based on real-time information. And perhaps the most important feature: our client can log in and check real-time sales, customer encounters and photos as well. Through a customized dashboard, our client can use the M.A.R.K. platform in such a way that with one click, all his favourite stats are there. Real-time.